SHIPPING & DELIVERY POLICY

At B & B’s Hideaway Boutique, every order is prepared with care and attention to detail. Whether you’re purchasing a handcrafted creation, a personalized item, or a digital design, our goal is to provide a smooth and reliable delivery experience from checkout to arrival.

 

Please review our shipping guidelines below before placing your order.

 

Processing Times for Handmade & Physical Products

Most physical products are handcrafted, laser engraved, sublimated, assembled, or carefully packaged after your order is placed.

 

Standard processing time:
2–3 business days

 

Processing time refers to the time needed to prepare your order before shipment and does not include transit time.

 

Orders placed on weekends or holidays will begin processing on the next business day.

 

During seasonal periods, promotions, holidays, or periods of increased order volume, processing times may extend slightly. If delays occur, we will communicate updates as quickly as possible.

 

Shipping Destinations

At this time, B & B’s Hideaway Boutique ships within the United States only.

 

We plan to expand shipping availability in the future and appreciate your understanding as we continue to grow.

 

Shipping Rates

Shipping costs are calculated at checkout based on:

• Package weight

• Package dimensions

• Delivery destination

• Selected shipping method

 

Whenever possible, we work to keep shipping costs fair and transparent.

 

Flat-rate shipping options may be offered on qualifying items.

 

Estimated Delivery Times

After your order has been processed and shipped, estimated transit times are:

• Standard Shipping: 3–7 business days

• Expedited Shipping (when available): 1–3 business days

 

Delivery estimates are provided by the shipping carrier and cannot be guaranteed.

 

Order Tracking

Once your order ships, you will receive a confirmation email containing:

• Shipment confirmation

• Carrier information

• Tracking details (when available)

 

Tracking information may require up to 24 hours to update after shipment.

 

Personalized & Custom Orders

Customized and personalized products may require additional production time.

 

Production timelines vary depending on design complexity and customization requirements and will be communicated before fulfillment when necessary.

 

Please carefully review all personalization details before submitting your order. Once production begins, modifications may not be possible.

 

Digital Products

Digital downloads are delivered electronically and do not require shipping.

 

After purchase, digital files will be made available according to the delivery method specified on the product listing.

 

Because no physical item is shipped, shipping fees do not apply to digital purchases.

 

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

 

If an order is returned due to:

• Incorrect address

• Incomplete address

• Failed delivery attempts

additional shipping charges may apply for reshipment.

 

Please contact us as soon as possible if an address correction is needed.

 

Lost, Delayed, or Damaged Packages

Once packages are transferred to the shipping carrier, delivery timing becomes the responsibility of the carrier.

 

If your order arrives damaged or appears lost in transit:

 

Please contact us within 7 days of delivery (or expected delivery date) and include:

• Order number

• Description of the issue

• Photos of damaged packaging or products (if applicable)

 

We will work with you to help resolve the issue as quickly as possible.

 

Multiple Item Orders

Orders containing multiple products may occasionally ship separately to ensure faster fulfillment and safe packaging.

 

If this occurs, tracking details will be provided for each shipment.

 

Contact Us

Please use our Contact Us form for any questions about shipping, delivery status, or your order?

 

We’re happy to help.

Business Hours: Monday–Friday | 8AM - 8PM
 

Response Time

We aim to respond to all inquiries within 1–2 business days.

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Thank you for shopping with B & B’s Hideaway Boutique. We appreciate the opportunity to create something special for you and are committed to delivering an experience that feels as enjoyable as receiving the package itself.